CoinsSend Privacy Policy

Last Updated: 25 May 2025

At CoinsSend, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how CoinsSend (referred to as "we", "us", or "our") collects, uses, stores, and discloses information when you use our crypto-processing services or visit our website (collectively, the "Service"). By using CoinsSend, you agree to the collection and use of information in accordance with this Policy. We aim to follow a principle of data minimization – collecting only what is necessary to provide and improve the Service – and we do not require identity verification (no KYC) for you to use our platform. Please read this Policy carefully to understand our practices regarding your information.

1. Information We Collect

1.1 Personal Identification Information:
CoinsSend does not collect personally identifying information such as your name, address, or government-issued identification for the use of our standard services. We do not require users to undergo Know-Your-Customer (KYC) identity checks under normal circumstances. This means you can generally use our Service without providing personal documents or detailed personal data. The only exception would be in rare cases described in our AML Policy (e.g., if suspicious activity is detected, we may request additional information to comply with law – see Section 4.4 below).

1.2 Information You Provide Voluntarily:

* Contact Information: If you choose to contact us (for example, via a support email or contact form) or if you voluntarily create an account and provide an email address for login or notifications, we will collect the information you provide. This could include your email address, the content of your communications, and any other information you choose to provide. We will use this information solely for the purpose of addressing your inquiry, providing support, or managing your account.
* Account Data: CoinsSend’s platform may allow you to create an account to manage your crypto transactions. The only details we require for account creation might be a username and a contact email. We do not ask for your real name, address, or other identifying info for a basic account. Passwords are stored in hashed form (for security) and not in plain text. Any optional profile information you provide (if such features exist) is also collected, but again we minimize requests to only what's necessary.

1.3 Information We Collect Automatically:
When you use CoinsSend, certain information is collected automatically about your device and usage of the Service. This may include:

* Technical Data: We may collect technical information such as your IP address, browser type and version, operating system, device type, and system configurations when you access our website or API. This information is typically collected through server logs and security services. We use IP addresses and related data for purposes like security (e.g., to detect suspicious access or potential fraudulent activity), to prevent abuse of our service, and to analyze traffic for performance improvements.
* Usage Data: We may collect data about your interactions with our Service. This includes timestamps of visits, pages or screens viewed, actions taken (such as creating a payment invoice or initiating a payout), and other usage patterns. If you use our API or software integration, we may log API requests for monitoring and debugging. This usage data is generally aggregated and does not directly identify you; it helps us understand how users engage with our Service and can highlight areas to improve.
* Cryptocurrency Transaction Data: By the nature of the service, we process crypto transactions which involve public blockchain addresses and related metadata. For example, if you use CoinsSend to accept a payment, we will record the cryptocurrency address that received the payment, the sender address (as visible on the blockchain), transaction ID (hash), amount, and timestamp. This information is inherently public on the blockchain, but we treat the association of this data with your account (if you have one) or usage session as confidential. We log transaction data to provide you with history, receipts, and for troubleshooting and compliance purposes.

1.4 Cookies and Similar Technologies:
CoinsSend uses cookies and similar tracking technologies sparingly and principally for functionality:

* Essential Cookies: We may use cookies that are necessary for the operation of the Service. For example, if our platform includes a login session, a cookie might be used to keep you logged in as you navigate through the site. These cookies contain no sensitive personal data beyond a unique session identifier.
* Preference Cookies: We might use cookies to remember your preferences (such as language selection or interface settings) to enhance your user experience.
* Analytics and Performance: At this time, we do not use Google Analytics or similar third-party analytics that track user behavior across sites, in order to protect user privacy. If we ever introduce analytics cookies or use third-party service providers for analytics, we will update this Policy. Any analytics in use would be privacy-conscious.

2. How We Use Your Information

* To Provide and Maintain the Service: We use the information we collect to operate CoinsSend’s core functionality.
* To Ensure Security and Prevent Fraud/Abuse: Your data is crucial in helping us protect both you and CoinsSend from malicious or illegal activities.
* To Communicate with You: If you provide contact information, such as an email address, we may use it to communicate with you about Service-related matters.
* To Improve and Develop our Services: We may use aggregated and anonymized usage data to understand how our users interact with CoinsSend so we can improve the user experience and add new features.
* Legal Compliance: We may process and retain your information as necessary to comply with our legal obligations.

3. How We Share or Disclose Information

CoinsSend’s default approach is to not share your personal information with third parties except in limited situations described below. We do not sell your personal data to anyone.

3.1 Service Providers: We may share a limited subset of information with third-party service providers who assist us in providing the Service (infrastructure providers, blockchain analytics tools, email services, analytics providers).

3.2 Business Transfers: In the event that the project’s ownership or structure changes, user information could be among the assets transferred to the new operators.

3.3 Law Enforcement and Legal Requests: We may disclose information to governmental authorities or law enforcement if we believe in good faith that such disclosure is necessary to comply with a legal obligation or lawful request, or to protect our rights or the safety of our users or the public.

3.4 Compliance and Protection of Our Rights: We may disclose information if needed to enforce our Terms of Use or other agreements, or to protect CoinsSend’s rights or property.

3.5 With Your Consent: If we ever want to share your information in a way not covered by the above, we will ask for your explicit consent.

3.6 Anonymized or Aggregated Data: We may share aggregated, anonymized usage statistics or insights publicly or with third parties.

4. Data Security

We take reasonable and industry-standard measures to protect the information we hold from loss, theft, misuse, and unauthorized access or disclosure. However, no security measure is infallible and we cannot guarantee absolute security of your data. You also play a role in keeping your data secure by using a strong password and safeguarding your devices.

5. Your Rights and Choices

Depending on your jurisdiction, you may have certain legal rights with respect to your personal data, such as the right to access, correct, or delete your information. You can typically exercise these rights by contacting us at [email protected].

6. Children’s Privacy

CoinsSend is not directed to children under the age of 18, and we do not knowingly collect personal information from anyone under 18 years old. If we become aware that a user is a child under 18 and has provided us with personal data, we will delete such information from our records.

7. Third-Party Links and Services

Our website or platform may contain links to third-party websites, services, or content that are not operated by CoinsSend. This Privacy Policy does not apply to third-party websites or services.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we update the policy, we will change the “Last Updated” date at the top of this document.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at [email protected].

By using the CoinsSend Service, you acknowledge that you have read and understood this Privacy Policy.